CU Serves FAQ
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CU Serves FAQ

Co-Curricular Record

What is a Co-Curricular Record (CCR)?

A Co-Curricular Record (CCR) is an official Crandall University document that recognizes the extra-academic achievements of our students through demonstrating their acquired competencies and areas of growth throughout their non-curricular experiences.

Do I still get a CCR if I have not participated in any activities?

No, the CCR is meant to highlight student development achieved through their involvement in activities. To qualify for a CCR, a student must be actively involved in extra-curricular activities for a minimum of 5 hours per activity.

I participated in an activity, but it still has not shown up on my CCR, what do I do?

With the high demands of activity submissions, the CU Serves team is committing to update the CCRs at least one time per semester. While a student can access their CCR at any point by visiting the Student Life and Transformation department, those who need their final CCR for a specific deadline (e.g., scholarship, application to graduate school) are encouraged to contact cuserves@crandallu.ca at least 10 business days before deadline to see if individual arrangements can be made.

How do I know if my idea for an activity will qualify for a CCR?

You can contact the CU Serves team at cuserves@crandallu.ca, they will help you. As a general rule, activities for inclusion on the CCR are not for remuneration, not already noted on document like a transcript, considered good news in the community, and can the work can be verified by a third party.

How can a student access their CCR?

Students can access a printout of their CCR by submitting a “CCR Request” available below:

CCR Request

How do I update the contact information for an activity?

You can contact cuserves@crandallu.ca or visit the Student Life & Transformation desk and they will help you to make any necessary changes.

Is there a deadline for students to make changes to their CCR?

Changes can be made to CCR as long as the student is active at Crandall University. Any hours to be considered for a Crandall Citizenship Award must be submitted by March 15 in the year of graduation to ensure an official and finalized Co-Curricular Record is ready by convocation ceremonies. If a student is “on track” toward a Crandall Citizenship Award but has not completed the hours by that deadline, they are encouraged to contact the CU Serves Team.

What are the benefits of the CCR?

Just like an official transcript denotes the academic success of a student, a Co-Curricular Record provides the opportunity to showcase more of the “big picture” of your Crandall experience. Just like a strong academic transcript can open doors for the future, so can a well-rounded Co-Curricular Record.

Can I check the progress of my CCR before I graduate?

Absolutely. While the Co-Curricular Record is only updated once a semester, students can come to the Student Life & Transformation offices to request the most recently updated copy on file at any time.

Can I still access my CCR after I graduate?

Like an academic transcript, students can request a copy of their CCR by contacting the Student Life and Transformation department. Co-Curricular Records are free for alumni to “pick up” on campus, and copies mailed by Canada Post regular service will incur a $5.00 fee to cover related costs. In the case that a CCR needs to be sent by expedited courier, the Student Life and Transformation department will make individual arrangements.

How do I know if my past hours from CCP have properly been transferred to the new CCR program?

CCP hours are not automatically carried forward; it is by request. If you are curious about your past hours, you can arrange to meet with a member of the CU Serves team by contacting cuserves@crandallu.ca and they will ensure that your CCP hours have been transferred properly.

Do I need to qualify for a CCA for an activity to qualify on my CCR?

No! While activities recorded on the Co-Curricular Record may make a student eligible for a CCA, achievement for the award is not required. However, any activity that qualifies for a Crandall Citizenship Award will always qualify for inclusion on a Co-Curricular Record.

What happens if I forget to submit my hours for a semester/year?

All graduates must submit their hours by March 15 of each year, to ensure that there is enough time to validate and prepare the official Co-Curricular Record documents. If this conflicts with any planned

activities, exceptions can be made on an individual basis by making an appointment with the CU Serves team either by emailing cuserves@crandallu.ca or visiting the Student Life & Transformation desk.

Are CCRs/CCAs retroactive?

They are retroactive, if the student knows the number of hours they have put into each activity per year and has a contact that can verify their involvement.

Crandall Citizenship Award

What is a Crandall Citizenship Award?

Crandall Citizenship Awards are the university’s way of recognizing the separate ways students have been involved in the community. These awards are designed to showcase the extra-academic involvement our students, recognizing the work, dedication, and time spent involved in non-profit community engagement.

How do I categorize my activity?

When choosing which level of service category to record your hours, consider the level of volunteer engagement involved. For example, if someone is playing softball as part of a Crandall team, that would be “participation” – they arrived, participated as a part of the activity, and left. If that same person were to be the equipment manager for the softball team, enabling the activity to proceed but not necessarily participating themselves – that would be serving. Finally, if they organized the softball game, booked the field, ensured the team was ready, etc. That would be leading. As a simple litmus test – how essential are you to the regular activity? If someone can be missing from an activity repeatedly with no significant issue, they are probably participating. If that same absence were to be noticed as an inconvenience to the activity – they are probably serving. However, if the activity is unsustainable, problematic, or incredibly difficult in someone’s absence, they are likely leading.

Our CU Serves Team is happy to help advise.

Can one activity qualify for more than one level of involvement?

Depending upon the level of engagement and the kind of activity, it is possible to “split the hours” between CU Serves categories. The same hour cannot count towards more than one category, and the “split” in hours requires a genuine change in involvement in activity. For example, if while on a CU Serves trip to Teen Challenge, the student organizes a chapel service, ensures the musical equipment is packed, and ensures adequate transportation for 3 hours, then they spend an additional 2 hours working in the kitchen to prepare snacks, they could record 3 hours of Leading and 2 hours of Serving.

What are the levels of CCAs?

There are three award levels for a Crandall Citizenship Award, each with different requirements.

Activity Gold Silver Bronze
Achieve CGPA ≥ 3.0 CGPA ≥ 3.0 CGPA ≥ 3.0
Participate ≥25 ≥20 ≥15
Serve ≥50 ≥40 ≥30
Lead ≥50 ≥40 ≥30
Total Min. Hours Rq’d: 250 175 100

While this may seem daunting initially, it is very accessible for students who are consistently engaged. Over a four-year degree, only volunteering during Fall and Winter classes (not including exams, Christmas break, spring, and summer, etc.), a Gold level award’s minimum required hours can be achieved in as little as 2.7 hours a week. If that same student spreads that work over the spring and summer, that same student can achieve the minimum hours required for a Gold level award in just over one hour per week.


My activities were impacted by the COVID-19 pandemic, what do I do?

The CU Serves team can give you viable options that will help you to catch up with the activity time lost due to the COVID-19 pandemic. You can contact cuserves@crandallu.ca or visit the Student Life desk to set up an appointment with the CU Serves team, and they will help you get involved.

Can extra-curricular activities outside of Crandall University qualify for CCRs/CCAs?

Yes! CU Serves has partnered with a number of great local organizations to give students ample opportunities to get involved in the community. To find out what would interest you the most, contact cuserves@crandallu.ca or visit the Student Life & Transformation desk and they will help to find the best fit for you.

Can the same activities qualify for both a CCR and a CCA?

Yes! All activities automatically qualify for both a Co-Curricular Record and a Crandall Citizenship Award if the minimum hour requirements have been met.

Can I choose when I want to participate in co-curricular activities?

Absolutely! This program is completely based on student initiatives, meaning that you can choose to participate in whichever of our initiatives that you find the most interesting whenever it works best for you. In order for volunteering hours to count towards a Crandall Citizenship Award, they must be completed during after a student enrolls and prior to convocation.

For each activity, how many hours do I have to participate before it appears on my CCR?

Students must meet the minimum requirement of 5 hours for their activity to appear on their Co-Curricular Record.

I can’t find any activities that I’m interested in. What do I do?

You can contact cuserves@crandallu.ca or visit the Student Life & Transformation desk to book an appointment with the CU Serves team and they will help to place you with the organization that best fits your interests!

Is it possible to have too many hours for an activity?

Not at all! We encourage students to get involved in the community as much as possible! The more time put into different types of activities, the more likely the student will have a robust Co-Curricular Record and the more likely they will be eligible for a Crandall Citizenship Award.

Do activities outside of Moncton/the Crandall University community qualify for CCAs?

Absolutely! The criterion for qualification is not tied to geography or proximity to campus. If you are not sure if your activity would qualify under the CU Serves guidelines, please contact cuserves@crandallu.ca or visit the Student Life & Transformation desk and they will help you.

What kinds of extra-curricular activities do not count on a CCR?

Activities excluded from Co-Curricular Records include:

  • Anything otherwise recorded on a transcript such as practicums, internships, and otherwise.
  • Those with expected monetary return beyond reasonable expenses.
  • Any activity or program meant to be unfavorable to others.
  • Any activity or program that directly contradicts Crandall University’s values.

Do I need to be pre-approved by the CU Serves team to participate in my activities?

While pre-approval is not required, students looking to record activities that are not part of the CU Serves catalogue of options are encouraged to drop by the Student Life & Transformation department and check in to ensure there are no surprises. We promise to be nice – sometimes we even have treats!

CU Serves

How do I write a reflection about my involvement in the community?

Generally, a set of questions will be made available for team members to reflect upon after their experience(s) in community outreach. Here, students will reflect upon their personal experiences before and after their excursion, tracking their personal growth as they continue to involve themselves in the community.

What is different between the new CU Serves program and the old CCP program?

When retiring the Crandall Community Practicum program, a number of significant changes were made in response to feedback from students and members of the Crandall community. These include:

  • The ability to record activities in an official Crandall University document like the Co-Curricular Record, enabling opportunities for scholarships, grants, further education, etc.
  • The removal of ID1520/2510/2520/3510/3520/4510/4520 as requirements for convocation.
  • The opportunity to showcase various levels of service engagement such as Participating, Serving, and Leading.
  • The new official Crandall Citizenship Awards are conferred upon convocation to those that qualify.
  • While the former CCP program was largely up to individuals, the CU Serves program encourages students serving together in programs that are making a difference in the greater community.

Do I need to attend every CU Serves Day?

Each student is highly encouraged to participate in ever CU Serves Day, though it is not a graduation requirement. These events are great ways to get involved in the community and can easily boost

CCR/CCA hours. Our first CU Serves Day is September 11, 2022, and another one is soon to be announced, happening in January 2022. We hope to see you there!

Who is on the CU Serves team?

Under the direction of Dale Stairs, the Senior Director of Student Life and Transformation, the CU Serves team consists of Tim Carruthers, the Manager of CU Serves, and Darby Smith, the Student Life and Transformation Assistant.

How can I start my own CU Service Team?

We would love to help make that happen! You can fill out a “CU Service Team Request” form and book an appointment with the CU Serves team by contacting cuserves@crandallu.ca or by visiting the Student Life & Transformation desk to discuss your request.

CU Service Team Request

Is there a deadline for starting new teams?

You can start a new CU Service Team at any point throughout the academic year.

Did we miss anything?

If we missed any of your questions, please contact the CU Serves team at cuserves@crandallu.ca or visit the Student Life & Transformation desk and they will assist you with your inquiries.

The CU Serves team would like to thank the University of Calgary for their generous permission to use common language and phrasing between the two programs.

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